Return & Refund Policy
General Returns Policy
1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on gpbo.org.
2. Return will be processed only if:
- It is determined that the product was not damaged while in your possession;
- The product is not different from what was shipped to you;
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information.
4. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
5. Products marked as "non-returnable" on the product detail page cannot be returned.
6. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
7. Products may be eligible for replacement only if the same seller has the exact same item in stock.
8. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
9. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
10. If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
Return will be processed only if:
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account.
• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact).
• For any other product-related issues, please contact us directly at [email protected]
• Final Decisions relating to General Return & Refunds are at the sole discretion of the management of www.gpbo.org
For Pay on Delivery orders,
Refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT). If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item. Note: Refunds cannot be processed to third-party accounts. The name on your SPIBO account should match with the name of the bank account holder.
Shipping Cost Refunds For Return shipping costs of up to Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through your bank account (via National Electronic Funds Transfer (NEFT).
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
Shipping Cost Refunds
For Return shipping costs of up to Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through your bank account (via National Electronic Funds Transfer (NEFT).
Note:
If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
