FAQ

FAQs for VENDOR OR SELLER 

What is SPIBO?

• SPIBO is a noble platform for the young and emerging entrepreneurs of our society.                                  
• To date, no facility has been provided to bring any young entrepreneurs forward economically SPIBO is the 1st ever.                                  
• SPIBO is the E - Gateway to the future for this and the coming generation.                                  
• SPIBO is an app and website designed to offer customers an extensive yet highly personalized shopping and services experience. The culmination of over years of research, development, and testing, it can truly be called a 'super app' and aims to bring about a great services and shopping experience for its customers.                                

Why SPIBO?

• To develop a mutually beneficial relationship through networking                                 
• To create, nurture, support and unite a new entrepreneurs                                 
• To provide respectable business platform to the educated youths in the society.                                

Who can join SPIBO?

SPIBO is open to new and innovative start-up, local to national brands, as well as all types of service providers.  

Any of the following category relatable can join..

How SPIBO is beneficial for me?

What if you getting the orders when you are playing with your kids? Or watering on your cotton fields? Or trekking on mountains? Or when you eat, sleep or take bath? Doesn’t that sound like a better way to run your business?                             
A fully integrated ecommerce platform can significantly reduce the time and effort needed to manage your enterprise. To illustrate how so, let's look at what full integration means and explore some of the benefits individually..                            

• National & Global presence                             
• Wide market explore                             
• Streamlines the Customer Experience                             
• Reduces Administration and Labour Costs                             
• Improves Order Tracking and Customer Service                             
• Enables Targeted Content Delivery to Users                             
• Helps You Keep Inventory Under Control                             
• Faster business & service process                             
• Cost reduction                             
• Affordable advertising and marketing                             
• Flexibility for customers and vendors                             
• No, reach limitations                             
• Faster response to buyer/market demands                             
• Several payment and shipping modes                            

How it's different?

• SPIBO is the first time ever in history that a community introduces the concept of a multi-business module.                             
• Introducing a single platform for all that is a multi-business module including.                             
1. E-commerce                             
2. B2B                             
3. Franchise                             
4. Distributor                             
5. Business Wing                             
• This platform provides great services at a minimal cost.                             
• Include local brands to international brands and from a small pin to huge machinery.                             
LEARN HOW TO SELL ONLINE                                  

Start Selling Online Today

Whether you are already a successful business person or have a great idea and a passion to sell, you are just a few steps away from selling on SPIBO.  

Why sell on SPIBO?

Receive timely payments

SPIBO ensures your payments are deposited directly in your bank account within 7-14 days.                         

Reach crores of customers

Sell to crores of engaged customer visiting SPIBO on desktop and through our mobile app.                         

Stress-free delivery

Deliver to 100% of India's serviceable pin codes, through our courier partner trusted by SPIBO                         

Services for every need

Get paid support from third-party professionals for product photography, account management, and much more.                         

What are the basic Requirements to Sell on SPIBO?

Document to create account

• Creating an account and Submit the vendors form.                      
• The GSTIN/PAN information of your selling business                      
• An active bank account to deposit payments.                     

How to List your products?

Once you have create your Vendor account, you can make your product available for sale on SPIBO through the listing process.                    

Who will Store & Deliver the products?

• Vendors will manage his/her own store at own space.                     
• Vendors will manage and fulfil the delivery with trusted & verified shipping partners.                    

How can I get paid for my sales?

Your payments for sales will be deposited in your bank account every 7-14 days (minus the SPIBO Fees).                     
You can view your settlements anytime on your SPIBO Partner Panel and can contact Vendor Support in case of queries.                    

How can I Grow my business with SPIBO?

Once you become an SPIBO Partner, you will have access to a host of tools and programs (both paid and free) to help your business grow.                     

What are the fees structure to list on SPIBO?

After successful registration process you will get the mail from SPIBO team.                   

Support is always a click away

As an SPIBO Partner, you will always have our support. If you have a question, we will answer it. If you are looking to outsource services to a professional service provider, we can help. Or, if you simply want to learn on your own, we are there to support you.     

FAQs for Customer 

Order Related    

What is the Five-day Replacement Guarantee?

All products sold at SPIBO are covered under our 5 Day Replacement Guarantee. In case there are any fitting issues, damages, defects, or any other problem, notify us within 5 days from the date of delivery, and we will either refund your money or send a replacement product to you.    

To get a defective item replaced or return the thing that does not fit you, contact Customer Service via email at info@gpbo.org or phone at +91 7575001428, 7575001438, 7575001548, fill out the return form on our website within seven days from the date of delivery. The defective product or part will be recalled, and our quality team will check the issue.                   

The following products shall not be eligible for return or replacement under this 5 Day Replacement Guarantee:

• Any product that has been used                    
• Any product that has been sealed is broken                    
• Any product not in its original condition                    
• Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery                    
• Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number                   

How do I cancel an order on SPIBO?

1.Cancellation before the product is dispatched:      
• In case the prepaid order is cancelled before it is dispatched, we will refund the entire amount.

2.Cancellation after the product is either dispatched or delivered:      
•In case you have received the product, it will be eligible for a replacement if it is defective or is incorrect. Please refer approx. 5 Day Replacement for further details.

What is the procedure to return a product to SPIBO?

To initiate a return, contact Customer Service via email at info@gpbo.org or call us on +91 7575001428, 7575001438, 7575001548 or fill out the contact form on our website within 15 days from the date of delivery. Our customer service representative will help you with the process.   

Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is sealed correctly.   

How will I be refunded for the return?

Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful return processing, we will refund the purchase number of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited to your account.                   

Why can't I track my order even though it has been shipped?

Courier services usually take up to 24 hours to activate tracking for an order once it's been shipped. Please check again after the mentioned time.                   

Can I get my orders delivered at a specific time?

Please coordinate with the courier executive delivering your order to see if possible. Providing at a specific time may not always be an option for courier services due to their schedules.                              

I missed the delivery of my order today. What should I do?

If you aren't present when our courier partner attempts to deliver your order, they will contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment centres, and your account will be refunded for the order amount. If your order comes back to our fulfilment centres, you can request it to be re-dispatched depending on the availability.                   

What are the shipping charges?

You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, of the minimum order value above which you can get free shipping.   

Do you deliver internationally?

Yes, we deliver our products worldwide, but you need to check once before placing an order; for the international order, please get in touch with us at info@gpbo.org .   

Bulk Orders & Business Inquiry    

I wish to become a Retailer/Brand Partner

Please email the details of the order you wish to place to info@gpbo.org with the subject line "Vendor Inquiry" or fill out the contact us form.   

I want to place a bulk order/I have a business query

Please email the details of the order you wish to put to info@gpbo.org with the subject line “Bulk order.”